1. The Factual Accuracy Standard
Every submitted complaint must reflect a genuine consumer experience involving a transaction, service contract, product delivery, or commercial interaction. Fabricated claims, competitor sabotage, or unsubstantiated allegations violate our terms and are permanently removed upon moderation review.
2. Strict Anti-Extortion & Anti-Blackmail Mandate
Using ComplaintPoint to extort money, demand disproportionate compensation under threat of negative publicity, or harass employees of an organization is strictly prohibited. Submissions containing language such as "Refund me 10x or I will destroy your reputation online" will result in immediate termination of the complainant account.
3. Rebuttal & Due Process for Companies
Accused organizations hold an equal right to respond officially, present reconciliation transaction logs, and correct misunderstandings. Both the consumer statement and the verified corporate response remain visible on the permanent public record to maintain objective neutrality.