Transform Complaints into Quality Insights
AI-powered complaint management system that automates workflows, ensures compliance, and drives continuous quality improvement across your enterprise.
Everything You Need for Enterprise Complaint Management
Built for compliance, designed for operational efficiency, powered by cutting-edge AI.
AI-Powered Triage
Automated natural language sentiment analysis, urgency scoring, and smart routing directly to the right quality team—reducing triage time by 70%.
SLA & Compliance Engine
Automated SLA milestone tracking, multi-tier escalation triggers, and ISO 10002 / ISO 9001 compliance gates guarantee zero missed deadlines.
Analytics & Executive Insights
Real-time interactive dashboards, root-cause trend analysis, and predictive quality insights to detect systemic friction before brand escalation.
Omnichannel Intake
Consolidate incoming grievances seamlessly via branded web portals, email pipelines, dynamic QR codes, live chat, or enterprise REST APIs.
RCA & CAPA Automation
Automate 5-Whys Root Cause Analysis (RCA), assign Corrective and Preventive Actions (CAPA), and enforce compliance sign-offs before closure.
Enterprise Security & Trust
SOC 2 Type II certified, GDPR & ISO 27001 compliant, with fine-grained RBAC, complete immutable audit logs, and AES-256 encryption.
Experience the ComplaintPoint CMS Console
Interact with the live simulator below to preview our real-time case triage, automated SLA tracking, 5-Whys RCA, and compliance dossier generation.
Dispute Volume vs Resolution Velocity (30-Day Trend)
Active AI triage automated 640 low-friction inquiries directly to self-serve resolution workflows.
Resolution Sentiment
Calculate Your Enterprise Cost Savings
Estimate your reduction in dispute resolution hours and SLA breach fines using our AI triage & automation engine.
Simple, Transparent Pricing
Start free, scale as you grow. No hidden fees or setup charges.
Free
For individuals & testing
- 1 user
- 50 complaints/month
- Manual triage
- Community support
Starter
Perfect for small teams
- Up to 5 users
- 20 complaints/month
- Basic AI triage
- Email support
Professional
For growing organizations
- Up to 10 users
- 50 complaints/month
- Advanced AI + sentiment
- RCA/CAPA automation
- ISO compliance reporting
Enterprise
For large organizations
- Unlimited users
- Unlimited complaints
- Custom AI models
- Dedicated support
- On-premise deployment
Trusted by Quality & Compliance Leaders
See how enterprises transform dispute operations into brand resilience.
"ComplaintPoint reduced our customer grievance resolution turnaround by 65% and helped us achieve ISO 10002 certification in record time."
"The AI triage is remarkably precise. We identify systemic bottlenecks in our hospital branch clinics before complaints turn into brand crises."
"Regulatory preparation used to take entire teams weeks. With ComplaintPoint's live ISO dossier, our compliance audit packages are ready in seconds."
Ready to Transform Your Complaint Management?
Join 500+ forward-thinking organizations using ComplaintPoint to automate triage, uphold ISO standards, and build consumer trust.
No credit card required • 14-day free trial • Full access to AI Triage & ISO Engine